A Client Sensitive approach towards collections.
Quality collection associates to handle your front line phone calls.
Dedicated Client Relations Department to handle all your day-to-day needs and inquiries.
Extensive training environment for new hires with detailed client sensitivity workshops.
Fully staffed Compliance Department to perform auditing, monitoring and investigations.
The latest and most widely recognized collection software available on a state of the art computer platform.
Secured Client Account Access to view your accounts on the internet 24/7.
Dedicated Systems personnel with the ability to create Customized Reports and ensure the Proper Placement and Return of Accounts.
Tested disaster recovery plan with redundant off-site systems, off-site data storage and back-up generator.
Fully covered against Errors and Omissions, Employee Dishonesty and Business Interruption
Strict adherence to all Federal, State and Local regulations regarding collections, including FDCPA, FCRA and Graham-Leach-Bliley Act.
Services available: Early-out, collections, bankruptcy and probate services.
An Equal Opportunity Employer maintained in a Drug and Alcohol Free Workplace.
Member of the American Collectors Association.
Fully Licensed and Bonded.
About Creditors Interchange B2B
Etablished in 1960 as a collection agency for area physicians, Creditors Interchange now is recognized as one of the largest providers of receivable management services to some of the nations most renowned credit card issuers, banks, auto lenders, universities, and municipalities.
Creditors Interchange is a multi-level provider of receivable management services. What this means is we perform collection services at every stage of delinquency or charge-off, for every type of account.
Just as it was 45 years ago, CI’s commitment and integrity to our client partners has earned us a reputation for excellence and made the words Relationships, Respect, Results synonymous with the Creditors Interchange name.
Our collection activities are built upon the most advanced technologies.
We perform collection services at every stage of delinquency or charge-off, for every type of account.
Information Systems The foundation of Creditors Interchange’s collection activities are built upon the most advanced technology and uncompromising quality in our computer and telephony hardware and software. Our electronic data processing facility is located within our corporate headquarters in Buffalo, New York and is equipped with an advanced air conditioning / temperature monitoring system, along with fire and flood warning and backup power. Creditors Interchange maintains a fully functioning back-up system in our Cleveland facility and performs nightly system back-ups to ensure data integrity. Only authorized employees are granted access to the computer room.
Experience, Staff, Technology Whether you desire pre-collection services to bring your accounts current at the earliest stage of delinquency or full contingency collection services to recover monies owed on consumer charged-off accounts or business to business transactions, Creditors Interchange has the experience, staff and technology to supplement your internal efforts or take over from where they leave off. Our specialty collection services (bankruptcy and probate) also prove to be quite effective in extraordinary circumstances.
About Us